My Account InfiniteGUI operates as a dynamic marketplace connecting buyers and sellers of digital products. To ensure a fair and transparent experience for all, we have established refund policies that safeguard the interests of both parties. These rules are designed to maintain the integrity of transactions and apply equally to both buyers and sellers.
Important Notice on Digital Goods
Unlike physical goods, digital products are not returnable. As such, our refund policies reflect the unique nature of digital transactions and differ from those associated with physical products. We recommend carefully reviewing product descriptions and seller information before making a purchase to ensure the item meets your needs.
How to Request a Refund
If you believe you are entitled to a refund, you can initiate the process by clicking the “request refund” button located next to your order on the order page. For further details on how the refund process works, please consult our refund policy page. Keep in mind that refund requests must be submitted within 30 days of the original purchase, and you are allowed only one request per order. Ensure all relevant information is provided with your refund claim. It’s also crucial to first reach out to the seller to resolve any issues before submitting a refund request.
Eligibility for Refunds
Refunds may be granted in the following cases:
Duplicate Purchase: If you mistakenly bought the same item more than once, we are happy to refund the duplicate purchase. To expedite the process, ensure that you provide the order numbers for both purchases.
Item Fails to Perform as Advertised: If the item you purchased is not functioning as described, please contact the seller first. The seller should attempt to rectify the problem. However, if the issue stems from a defect in the product and not your own environment or configuration, you may be eligible for a refund. Please provide a detailed account of the problem, including any error messages. Requests lacking specific information, such as a description like “Doesn’t work,” will not be accepted.
Situations Where Refunds Are Not Granted
Refunds will not be provided under the following circumstances:
- You fail to supply sufficient evidence or information to justify your refund request.
- You lack the necessary technical knowledge to use the product effectively.
- The product is incompatible with your environment due to misconfiguration or unsupported setup.
- The item has been removed from the platform, and you no longer have access to it.
- The product does not meet your expectations, or you decide you no longer want it.
- The refund request is submitted more than 30 days after the date of purchase.
License Exchange and Upgrades
In cases where you purchased the wrong type of license, you have 30 days from the original purchase date to buy the correct license. Once you’ve done so, please contact our support team via our help center by submitting a ticket, and we will refund the original license. Refunds are only provided for license upgrades—if, for example, you purchased a regular license but require an extended one. It is not possible to downgrade from an extended to a regular license.
Dispute a Denied Refund Request
If your refund request has been denied by the seller and you feel that you are entitled to a refund based on the conditions outlined above, you can dispute the seller’s decision. When filing a dispute, make sure you provide a thorough and detailed explanation of the situation. In cases involving technical defects, it is essential to include a clear description of the defect and any supporting evidence.
Refund Processing Time
Once a refund is approved, it may take several business days for the funds to appear in your account, depending on your payment method. We appreciate your patience during this process.
If you have any questions or need further assistance, feel free to reach out to our support team via infinitegui.com/contact. We are here to help ensure a smooth and satisfactory resolution.